Ithicos Solutions Directory Update

Directory Update provides a flexible, easy-to-use, and configurable web browser-based self-service interface that allows end users to update their own Active Directory and Global Address List information. Drop-down lists and data validation ensures data is more accurate. The user can only update the information that the administrator allows. Optional "Change Password", auditing and email notifications are can be enabled.

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Ithicos Solutions Directory Manager

Directory Manager allows a designated user or users (such as Human Resources, Help Desk, or a receptionist) to update other user's Active Directory and Global Address List information. The administrator can restrict which user accounts the authorized Directory Manager user can search for and restrict the information that can be updated. Optional change password and account unlock/enable/disable features available.

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Ithicos Solutions Directory Search

Directory Search turns your Active Directory in to a powerful phone-book or company white pages. Your users can search the Active Directory from a single Web-page interface to find user's phone numbers, titles, addresses, and photos. Filters allow the Directory Search phone book results to be restricted to a subset of users or a specific organizational unit. Search results can be exported to Excel spreadsheets or text files.

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Ithicos Solutions Directory Password

Directory Password is an optional add-on product that allows the user to reset their own Active Directory password or unlock their own Active Directory user account if locked. The user initially answers their security questions using Directory Update and can reset their password or unlock their account using the Directory Password web page. Directory Password is popular with organizations that have remote users or VPN users.

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Ithicos Solutions Directory Update - Resource Domain

Directory Update has an optional add-on module that can be enabled and allow Directory Update to update AD user account information in a Exchange resource domain. Resource domains are often used when an Exchange organization must be installed in a trusted forest. Mailboxes in the Active Directory resource domain must be configured as linked mailboxes each linked a corresponding user account from the accounts domain.

Please contact support for requirements and pricing.

 What our customers say...

"Directory Manager is working great. I really can't thank you enough for a tool that addresses this function at a reasonable price - and without being so complex that I can't convince people to use it. Nice work!”

Jeff G.
Bellisio Foods

"Directory Update, Directory Manager, and Directory Password has provided us with a useful set of easy-to-use tools. They has allowed us to provide secure self-service tools to our users in a very efficient manner.”

Drew H.
First Commerce Credit Union

"We were looking at Directory Update as a simple way to update our outdated 'Active Directory' employee information. While testing Directory Update, we discovered Directory Manager and Directory Search, further testing revealed we had to have all three! All the applications are remarkable and get the job done!

Support is brilliant, patient, and very considerate."

James Hill, Network Analyst
City of Santa Fe, NM, USA

"Deploying Directory Manager has allowed our Human Resource department the ability to manager user specific information from a greatly designed web interface.

This allows our IT staff to focus on more critical projects."

Jake R.
Citizens Bank & Trust

"We were looking for a solution to our problem of our Active Directory contact information being out of date. With our Lync installation we also needed very friendly and easy way for clients to update their photos.

The answer was Directory update which enables AD clients to update their own contact information and photo. Directory Update is very easy to use for clients and was very easy to install. We have used Directory Update since 2006 and found it to be excellent."

Marcina Gamiet.
Boston Pizza

"This product rocks; simple and effective; no bloat in the interface ... very nice!"

Tim W.
Dr. Pepper Snapple Group

"Directory Update and Directory Manager reduces MY workload. Directory Search is a great way for employees to see their colleagues details and photos."

Nigel Hall
Interdean Relocation Services

"Directory Update fills a gaping void in the market. Thanks to Directory Update, our Active Directory is no longer a months-old snapshot but a living resource."

Kate L.

"I have been trying for years to get our Global Address List up-to-date. With this software it is finally done."

Jeff G
Graphic Packaging International

" We were looking for a way to have HR to update employee contact information directly without using Active Directory tools. We also needed to segment HR teams to different organizational units as well as standardized office address and phone number information.

The answer was Directory Manager which allowed us to configure each field’s visibility and permissions according to our needs. For example, having HR update the Manager field directly means less tickets to the help desk and more efficiency. Directory Manager is an excellent product which we found easy to get up and running and is very easy for HR to use.

Marcina G.
Boston Pizza

"Directory Update helps us keep our directory accurate and useful."

Stacie M
Dynamic Systems, Inc.

"Why spend thousands of dollars on an application that has dozens of features we will never use. Directory Update does everything we need."

"We replicate our Active Directory to a central directory service holding nearly 120,000 user objects world-wide. Once we implemented Directory Update for our Active Directory, our user information is the only information that is consistently correct and up to date in the global directory service."

"Directory Update has really made a difference for our staff being able to help us help them by keeping their contact information up to date in straight-forward and quick manner. Wonderful!"

"Customer service is great keep it up, don’t get that at a lot of places any more. Our question was answered within 10 minutes of sending "

"Directory Update is a simple, clean application that does what you need it to at a reasonable price."

"Ithicos Solutions provided us some specialized customization services that met our requirements at a very reasonable price."

"We asked for a feature that would be useful for our Human Resources department using Directory Manager; their team added the feature to the very next release."

 What's new...

March 4, 2018 - Directory Search v3.1 is now available for download. Minor updates from v3.0 including some browser compatibility fixes and a search-by-OU feature.

Dec 4, 2017 - Early releases of Directory Update v3.0, Directory Manager v3.0, and Directory Password v3.0 are now posted on our Downloads page. These versions (as well as Directory Search v3) support Windows Server 2016. Documentation is being developed.

Oct 16, 2017 - At long last! Windows Server 2016 support is coming! Directory Update, Directory Manager, and Directory Password v3.0 are in pre-release. Limited documentation. New and existing customers: contact support if you want to be an early adopter.

Feb 20, 2017 - See our Winter 2017 Newsletter including information about a new Amazon gift card promotion for referrals.

Dec 17, 2016 - Windows 2016 compatible versions of our installers and software will be available in the first quarter or second of 2017. Customers whose software maintenance is current will be eligible for upgrades.

Dec 9, 2016 - A small price increase (8 to 12% depending on the product) is coming in March 2017. Any existing quotes will be honored for 45 days after the price increase takes effect.

Nov 6, 2016 - Directory Update v2.7. This version supports uploading larger photos (up to 648x648) and also supports Directory Password v2.0.

October 11, 2016 - Directory Password v2.0 has been posted. This version provides improved usability from mobile devices.

September 19, 2016 - We are finally releasing Directory Search v3.0. The changes are significant, but the interface is much nicer. See the demo. Note that your older XML files are not compatible with this version.

March 28, 2016 - We have had a new feature idea we call "Help Desk Challenge" that we are finally incorporating in to our products. This feature will require both Directory Update and Directory Manager products. An end user can answer one or more "challenge" questions via Directory Update. Your Help Desk can see the questions (and answers) and ask users one or more questions to validate their identity over the phone.

December 30, 2015 - We are working on new builds of all our software. The XML configuration files in these new builds will be somewhat different, but they will enable more flexibility for customers that want to customize the interface.

August 9, 2015 - Want to see the next generation of Directory Search, check out the Directory Search v3.0 prototype

July 29, 2015 - New releases! Directory Update v2.6 and Directory Manager v2.3. Customers with current software maintenance should request new license keys if you want to upgrade. Active Directory geeks will like the information provided on the new Directory Manager "Account Management" tab.

May 5, 2015 - We have been asked many times to help our customers produce custom reports from Active Directory, such as expired users, users with no password expiration, empty groups, stale computers, stale user accounts, etc... We are in the process of designing a simple "Directory Reports" application that would produce the top 20 or 30 reports that most system administrators want to see. We would like to hear what you think. Contact us at support (at)

December 1, 2014 - Sometimes the manual installation process or having all of the original files can be helpful: Manual Installation

July 12, 2014 - Please join us on Facebook - We plan to share tips, tricks, and updated release information there. And, tell your friends!

July 5, 2014 - New versions of all software posted. New builds are W2K12, IE11, and Chrome compatible. They also use the 4.0 .NET Framework. Please check each product's page for prerequisites and read the Quick Start Guides on the Downloads -> Documentation page.

June 30, 2014 Good news! We are extending our evaluation period to 21 days. All products are fully functional in evaluation mode for 21 days.

May 24, 2014 - Thanks for your inquiries about Directory Update - Resource Domain. Yes, the new version (v2.5) will have an optional Resource Domain module for those of you with an accounts forest and a resource forest. This is an additional fee option.

April 30, 2014 - OpenSSL / Heartbleed - We have been asked a few times about the bug in OpenSSL. Our software lives on top of Microsoft IIS. IIS is *not* vulnerable to the OpenSSL bug.

March 15, 2014 - New versions of all software to be released soon. This introduces Windows Server 2012, .NET Framework 4.0, IE 11, and Chrome support. The newest installers will not support Windows 2003.

November 24, 2013 - Our first Customer Satisfaction Survey is coming to all registered customers. Please take a few minutes to give us your feedback.

November 5, 2013 - New web site using Bootstrap and HTML5.

November 3, 2013 - Ithicos is now on Twitter - follow us @ithicos

 Quick tips

Planning to sync your photos (aka the thumbnailPhoto) to Office 365? Set your resolution so that the size remains below 10KB (typically a resolution of 128x128 works well.) Office 365 and photos are, well, a complicated affair. We are working on an improveent to our photo features that will better integrate your on-premises users with O365 photos. Hopefully in the late winter of 2018.

Using Office 365? If you use Office 365 Directory Synchronization, changes made to your Active Directory replicate to your Office 365 GAL.

Did you know that authorized users can reset passwords, unlock accounts, and enable/disable user accounts in Directory Manager v2.3?

Our most common installation is missing Windows/IIS prerequisite and application pool issues.

Editing HTML and XML is easier with Notepad++.

Did you know our update products have file logging functions? Check the AppSettings.XML!