Documentation is frequently our Achilles' heel. The simple matter is that sometimes developers can write new features, release new builds, and fix bugs faster than we can write the documentation for those updates. We strive to answer the most common questions and write instructions to avoid the most common issues on our Web site and in our documentation. Unfortunately, we don't always get everything covered as much as specific customers may need it.

Please do NOT hesitate to contact us at if you don't find the answer you are looking for in our documentation.

Quick Start Guides

A Quick Start Guide is intended to get you installed quickly and provide basic advice on customization. More detailed tips and information on features available on our Tech Notes page.

Latest Guides
   Directory Update 3.0 - Quick Start
   Directory Manager v2.3 - Quick Start
   Directory Search v3.0 - Quick Start
   Directory Password v1.2 / v2.0 - Quick Start

Older Guides
   Directory Update 2.5 / v2.7 - Quick Start
   Directory Update 2.3 and earlier - Quick Start
   Directory Manager v2.1 and earlier - Quick Start
   Directory Password v1.1 and earlier - Quick Start
   Directory Search v2.0 - Quick Start

Detailed and Specialized Documentation

We have created this documentation for more detailed information about our product as well as customization work that you may need to do.

   Directory Update - Resource Domain Module
   All New Versions - Manual Installation Steps
   Directory Manager and Directory Update - Address Sets
   Directory Manager and Directory Update - Subsets
   Directory Manager - Segmented Installation
   Directory Update - Documentation - Older version but still relevant for customization - See Quick Start guide for updated prerequisites
   Directory Manager - Documentation - Older version but still relevant for customization - See Quick Start guide for updated prerequisites

Release Notes

Release Notes will help you understand the differences between various versions and how to update to the newest version.

Release notes are now found on each product's home page under the "Versions" tab.

Licensing and Customization

We are occasionally asked for the text of our license agreement or customization policies.

   Ithicos Solutions License Agreement
   Ithicos Solutions Custom Development Policies

Tech Notes

We have tried hard to make sure most common questions are answered on our Web site or somewhere in our documentation. Sometimes, though, things warrant a bit more explanation that our documentation or product pages allows. Being a techie-owned and managed company, we like to provide as much details as possible to help you make the right decisions.

Our TechNotes section allows us to provide more detailed explanations and background on topics that we are asked about frequently.

The Basics

   1011. Ithicos Software Architectural Overview

   1012. Recommendations, Best Practices, Improving Performance, Scalability, and Monitoring

   1013. Product Feature Comparisons

   1128. Ithicos Active Directory Attribute Mapping

Updating / Upgrading

   2005. Updating / upgrading from previous versions (3.0 and later)

   2006. Updating / upgrading from previous versions (pre-v3.0)


   3014. Enabling Photo Support

   3108. Using Integrated Windows Authentication

   3110. Logging and Auditing Capabilities

   3111. E-mail notifications

   3112. Moving Fields/Attributes on Forms

   3113. Adding new fields / attributes on Forms

   3114. Adding an Additional Instance or Segmented Installation

   3120. Using Regular Expressions for field format validation such as phone numbers

   3121. Validating phone numbers based on country

   3115. Enabling Authentication for Directory Search

   3117. Converting from Evaluation to a Licensed Copy

   3119. Changing the Service/Proxy Account, Service/Proxy Password, or Domain Controller

   3121. Applying Filters in Directory Search and Directory Manager

   3122*** Restricting Directory Update usage by OU or group

   3116. Installing Directory Update and other Web applications on SharePoint

Troubleshooting / Solving Problems

   4105. Troubleshooting Windows Server 2008 R2 Common Problems

   4106. Troubleshooting Windows Server 2012 Common Problems

   4107. Troubleshooting Windows Server 2016 Common Problems

   4129. Instructions for manual installations

   4135****. Installation: Unable to contact domain controller

   4136. Specified Directory Service Attribute or value does not exist

   4109. The Service / Proxy Account and Common Problems

   4124.**** Troubleshooting Application pool problems

   4118. Special character support in XML files

Tips and Tricks

   5119. Reminding users to use Directory Update

   5122. Putting an Application at the Root of the Web Site

   5124.**** Enabling faster response times on first-load

   5123. Enabling "wide screen" support for Directory Search or Directory Manager

   5124. Creating dedicated IIS Application Pools

   5125. Directory Update and Directory Manager with multi-value attributes

   5126. Using a URL Query String with Directory Search

   5127. Multi-domain organizations

   5130. Moving photos from jpegPhoto to thumbnailPhoto

   5131. Finding users that have not answered their Directory Password security questions

Articles for Older Versions

   4131. Troubleshooting Windows Server 2008 Common Problems - Legacy Software