Purchasing
Our preferred method of payment is via credit cards but we also accept purchase orders. Invoices for purchase orders are delivered via e-mail unless you specifically ask for them otherwise. Invoices for credit card payments are not provided unless specifically requested.
Payments can be made via credit card, wire transfer, money order, or checks drawn on a US bank. Contact support (at) ithicos.com for information about paying via a wire transfer.
License Key and Software Delivery
License keys are delivered via e-mail. Software is only delivered electronically via a download from our Downloads page.
We strive to deliver license keys as soon as we get the purchase notification, but usually (worst case) are able to deliver them within 24 hours. The software is fully functional in evaluation mode, though, and you can add the license key later. We are based in Honolulu, Hawaii (-10 hours GMT).
Support and Maintenance
One year of support and software maintenance is included with the purchase of the product. Additional years of support can be purchased for approximately 25% of the current cost of the software. Support must remain current; if you fall behind in support you must purchase support from the point at which it expired.
Support notifications are sent out via e-mail between one and two months prior to expiration. They are sent to the contacts that we have for your company. We recommend setting up an alias on your e-mail system, such as Software.Licensing@acme.com that can receive notifications rather than using individual mailboxes.
Volume Discounts and Site Licenses
Site licenses and discounts are available for customers with more than five or more Active Directory domains in their organization. For more information and volume pricing, contact support (at) ithicos.com.
Tax and Company Information
If your company requires tax documents, such as a United Stats W-9 form or United States Federal EIN number, we can easily provide that information; e-mail support (at) ithicos.com . Ithicos Solutions LLC is a member managed, limited liabilty corporation that is incoporated and based in Honolulu, Hawaii. Official company contact information is as follows:
Ithicos Solutions LLC 1439 Kaminaka Drive Honolulu, HI 96816-1811 Phone: (415) 683-6158
Payment via Wire Transfers
We accept payment via wire transfers. This is sometimes the most convenient way to make an international payment. We expect that your company will pay the cost to initiate the wire transfer (usually $20 - $25) and that you will notify us of the date and time as well as the amount for which the wire transfer was initiated. This helps to make sure that we track the purchase and credit it to your account. Please have someone from your accounting department contact us for wire transfer information at support (at) ithicos.com.