Contacting Us
We reply to email and telephone messages the same day we receive them, typically within 24 hours. We are located in Colorado Springs, Colorado (-7 GMT).
Please keep in mind that we are a lean engineering company. In exchange for your patience, we keep pricing straightforward, and your support inquiries are addressed directly by a real systems engineer or developer.
Contacting Us For Support
Common questions are answered across our website, Documentation, and FAQs.
Typical support items revolve around IIS application pool settings, service account permissions, or missing prerequisites.
When submitting a support request via email, providing the following details helps expedite resolution:
Checklist for Technical Support Requests:
- The product you are using and its exact version (e.g., Directory Manager 3.2).
- Server operating system version (e.g., Windows Server 2022).
- Did the software previously work? If so, what changed recently?
- Verification that product system prerequisites have been met.
- Have recent Windows / Microsoft recommended updates been applied to the IIS host?
- List of other web applications sharing the IIS host server.
- Console test result: Open a local browser to
http://localhost/directoryupdate. Are any explicit HTTP errors rendered? - Relevant XML configuration files attached to the request.
- Screenshots illustrating any error dialogs or unexpected behaviors.
Feedback and Feature Requests
Our software roadmap is driven by customer input. If you have feature requests or recommendations, reach out to us directly at support@ithicos.com.
About Ithicos Solutions
Ithicos Solutions LLC is a registered Microsoft Partner based in Colorado Springs, Colorado. The company was founded to develop and deliver practical web applications originating from enterprise Active Directory consulting engagements.
Our mission is enabling IT departments to empower their users through simple, secure web-based self-service tools that streamline data management and reduce Helpdesk workload.
Our Leadership
Jim McBee
Managing MemberJim oversees operations, licensing, and Active Directory technical support. He has extensive consulting experience in Microsoft Exchange and Active Directory, authoring multiple industry references including the Mastering Exchange Server book series.
Matt Suriya
Lead ArchitectMatt holds a Master's Degree in Computer Science from the University of Hawaii with a specialization in user interface design. He oversees software architecture, QA, and release management across all Ithicos software lines.
Frequently Asked Questions
Below are answers to common questions. For configuration guides, visit our Documentation hub.